Shop Policies
At Signature Art’Teas, we are committed to providing quality products and a positive customer experience. We encourage all customers to review our store policies before placing an order. By purchasing from our website, you agree to the terms related to order processing, shipping, refunds, replacements, and other order-related matters. Signature Art’Teas reserves the right to update or modify these policies at any time without prior notice.
Shipping Information
We process and ship orders promptly. Shipping times on our site are estimates and not guaranteed. After an order is handed to the carrier, Signature Art’Teas isn’t responsible for delays due to the carrier, weather, incorrect shipping details, or other factors beyond our control. Customers must provide a complete, accurate shipping address; we aren’t liable for delays, loss, or misdelivery from incorrect or incomplete addresses.
Additional Order Concerns
If you have a concern about your order, please contact us promptly and include your order number, a description of the issue, and photos if applicable. Once your request is received, we will review the matter and determine whether a refund, replacement, store credit, or another resolution is appropriate.
All order concerns are reviewed individually in accordance with our store policies. We appreciate the opportunity to address concerns fairly and appropriately.
Refunds
Because our teas are consumable, refunds are generally not offered for taste preferences, change of mind, or subjective dissatisfaction. Refunds may be considered on a case-by-case basis for items that arrive damaged, incorrect, or materially different from the order. Requests must be submitted promptly after delivery and are subject to review and Signature Art’Teas approval; submission does not guarantee a refund.
Additional Policy Information
Signature Art’Teas reserves the right to refuse, cancel, or limit any order at our discretion, including but not limited to orders that appear fraudulent, involve pricing or listing inaccuracies, present product availability concerns, or otherwise conflict with our policies.
We also reserve the right to correct typographical errors, update product details, revise pricing, and modify policy language as needed without prior notice. All products are subject to availability.
Replacements
If your order is damaged, incorrect, or has a qualifying issue, contact us promptly after delivery. We may offer a replacement instead of a refund. Signature Art’Teas will decide the appropriate remedy, which may include replacement, refund, or another solution.
Contact Us
If you have any questions about these policies or need assistance with your order, please get in touch with us through our Contact Us page.