Frequently Asked Questions

Glass of iced tea with lemon slices and mint, cup of tea with lemon and cinnamon, teapot, jar of honey, ginger root, sliced ginger, star anise, cinnamon sticks, herbal tea blend with dried flowers on a wooden surface.
  • Our tea blends can be enjoyed hot or iced. For the best flavor, follow the brewing instructions below

    Hot Tea

    1. Bring fresh water to a hot temperature. Just before boiling is ideal

    2. Place one tea bag in your cup

    3. Pour hot water over the tea bag

    4. Let steep for 5–7 minutes

    5. Remove the tea bag and enjoy

    Optional: Add honey or your preferred sweetener

    Iced Tea

    1. Bring fresh water to a hot temperature. Just before boiling is ideal

    2. Place one tea bag in a heat-safe cup or mug

    3. Pour hot water over the tea bag

    4. Let steep for 5–7 minutes

    5. Remove the tea bag and allow the tea to cool slightly

    6. Pour over ice and enjoy

    Optional: Add honey, your preferred sweetener, lemon, or fresh fruit

    Stronger Iced Tea Tip

    For a stronger iced tea flavor, steep 2 tea bags before pouring over ice. This helps the flavor stay bold

  • Inside your tea package, you may notice a small packet. This is a desiccant packet, which helps absorb moisture and keep your tea fresh.

    Important:

    • The desiccant packet is food-grade and non-toxic

    • It is not edible and should not be consumed

    • Please remove and discard it before use

    This packet is included to preserve the quality and shelf life of your tea.

  • Our tea bags are made with thoughtfully selected dehydrated fruits, herbs, spices, and botanicals. We do not use traditional tea leaves as filler. Depending on the blend, ingredients may include lemon, ginger, orange, cinnamon, mint leaves, hibiscus, and other natural flavor-focused ingredients.

    Each blend is crafted to bring out its own unique taste, aroma, and steeping experience. Full ingredient details are listed within each product description.

  • Store your purchased tea in a cool, dry place away from direct sunlight and moisture. Proper storage helps maintain freshness and flavor

  • Yes, our teas are made with ingredients intended for consumption. However, if you have allergies, medical conditions, or are pregnant, we recommend consulting with your healthcare provider before use.

  • We recommend reviewing the ingredient list for each blend before purchase if you have allergies or sensitivities. While we strive to use quality ingredients and package our teas with care, customers with severe allergies should use their best judgment and contact us with any questions before consuming our products.

  • Yes, our teas are naturally caffeine-free because they are made with herbal ingredients, fruits, and spices rather than traditional tea leaves. We encourage customers to review each blend’s ingredient list before purchasing, especially if they have sensitivities or specific dietary concerns.

  • Our herbal teas are best enjoyed when their flavor, aroma, and natural qualities are at their freshest. When stored properly in a cool, dry place, they may last up to 2 years. However, because our blends are made with natural herbs, fruits, spices, and botanicals, their strength and aroma may gradually soften over time.

    We also want customers to know that our teas are not packaged years in advance. Each package is prepared with freshness and quality in mind and includes a packed-on date for transparency.

  • We strive to provide a quality experience with every order. If you have a concern about your purchase, please contact us promptly after delivery so we can review the issue. Refunds, replacements, or other resolutions may be offered on a case-by-case basis for items that arrive damaged, defective, incorrect, or otherwise materially different from what was ordered. Due to the consumable nature of our teas, refunds are generally not provided for personal taste preferences. All requests are reviewed in accordance with our shop policies.

  • Orders are typically processed within 3 business days before shipping. Once shipped, delivery times may vary based on your location and the carrier. Please note that shipping timeframes are estimates and may be affected by holidays, weather, or other carrier delays.